Jr Service Advisor
Location: India
Job Type: Full Time
Status: Active
Posted: 2026-07-20 07:07:54
Job Description
Job Description: Junior Service Advisor
Job Summary: The Company is seeking a highly experienced, customer-focused and presentable Service Engineer / Advisor to join our premium automotive service team. The ideal candidate will have hands on experience with authorized dealerships in automotive brands.
This is a customer-facing role that demands excellent communication in English, in-depth technical knowledge, and a confident, professional demeanor.
A well-groomed appearance is essential to maintain the high service standards associated with luxury automotive clients.
Responsibilities:
1. Customer Interaction:
o Act as the primary liaison between customers and the workshop team, ensuring clear and courteous communication.
o Communicate with customers and vendors to understand their service requirements and provide appropriate solutions.
o Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.
o Educate customers on maintenance schedules, warranty details, and service options available.
2. Technical Support:
o Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.
o Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.
o Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.
o Going for test drive on both with technician before work & with customer at the car delivery time.
3. Documentation and Reporting:
o Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.
o Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.
o Prepare service quotations, invoices, and other documentation on Autorox as required.
4. Training and Development:
o Stay updated on the latest technological advancements in automotive systems and repair techniques.
5. Quality Assurance:
o Ensure compliance with manufacturer's standards, service protocols, and safety regulations.
o Conduct quality checks on repaired vehicles to verify workmanship and performance standards.
6. Inventory Management:
o Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.
o Coordinate with procurement teams to replenish stock and maintain adequate supply levels.
7. Team Collaboration:
o Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes.
o Participate in meetings and contribute insights on technical matters and customer service strategies.
Skills and Qualifications:
Educational Background (Mandatory): 3 years of full time Diploma , 3 years of B. Voc. course in automobile or 4 years of Bachelor’s degree in Mechanical Engineering/Automobile Engineering, from recognized institute.
Minimum experience: Fresher to 2 years of experience in a service advisor or service engineer role from following Authorized dealerships Tata, Mahindra, Maruti, Hyundai.
Age: Between 25 to 35 (Unmarried)
Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams.
Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector with good personality.
Personality: Good looking, confident, neat, well-groomed, polished and customerappropriate appearance, Height 5.8 Feet tall.
Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software.
Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions.
Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines.
Customer Focus: Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders.
Team Player: Ability to work collaboratively in a team environment and contribute to achieving departmental goals.
Adaptability: Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.
Salary Offer: Between Rs.25,000/- to Rs.40,000/- . Benefits: Monthly salary incrementation from starting month based on performance.
Working Hours: 09:00 A.M. – 6:30 P.M. (Monday to Saturday) Sunday fixed off.
NOTE : Candidate must present original educational and work experience certificate during the selection process.
Skills
Service advisor
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