Location: India
Job Type: Full Time/Lateral
Status: Active
Posted: 2026-04-14 04:09:52
Responsibilities
• Provide L2/L3 support for Salesforce applications, handling incidents, service requests, and problem resolution.
• Perform root cause analysis for recurring issues and implement permanent fixes.
• Manage user administration (profiles, roles, permission sets) and security configurations.
• Support configuration changes (workflows, flows, validation rules, process builder).
• Assist in deployments and release management using Change Sets or tools like Copado/Gearset.
• Troubleshoot Apex classes, triggers, SOQL queries, and Lightning components when required.
• Handle data management tasks (Data Loader, Import Wizard, deduplication).
• Collaborate with business stakeholders, developers, and admins to ensure timely resolution of issues.
• Document fixes, create knowledge base articles, and follow ITIL processes (Incident, Problem, Change Management).
Required Skills
• Strong knowledge of Salesforce Administration.
• Hands on experience with Salesforce Configuration (Flows, Workflows, Validation Rules).
• Basic understanding of Apex, SOQL, and Lightning Components for troubleshooting.
• Experience with Sales Cloud / Service Cloud modules.
• Familiarity with integration troubleshooting (APIs, middleware logs).
• Knowledge of Salesforce Security Model and Sharing Rules.
• Exposure to deployment tools
Preferred Skills
• ITIL certification or AMS process exposure.
• Experience with ticketing tools (ServiceNow, JIRA).
• Knowledge of release management and sandbox strategy.
• Strong communication and stakeholder management skills.
Candidate Profile
• 3‿4 years of Salesforce experience in support/AMS projects.
• Ability to work independently and in a team environment.
Salesforce Administration